You are responsible for all additional charges added by the destination country or countries during transit. Please check with your respective Customs service before ordering. Customers from Canada can find more information by clicking here. We ship all goods as “merchandise” and will not describe the contents as a “gift” as this constitutes mail fraud.

o problem, you can submit your tax-exempt info by setting up an online account with us and adding that information. Once in your account, go to Account Settings and scroll down to Tax Exempt Status and click on “Request Tax Exemption”; you’ll then be asked to upload your tax exemption file and indicate your state. Or, if you prefer, just give us a call at 1-207-602-8870 and our Customer Experience team will be happy to help you get your account switched over to tax-exempt status.

Don’t you hate it when you lose an important bit of paperwork? No worries – just log in to your account and you can see your order history. You can also give us a call at 1-207-602-8870, or shoot us an email and we’ll send you a new copy right away.

We do offer Expedited RUSH ORDERS but it does come with limitations and a fee of $35.00.  Our production schedule is planned weeks in advance so the fee is barely covering the extra hours Grumpy Guy has to stay so you can get your item on time. What we recommend and we know it’s not as personal but with all the extra fees and shipping you could give them a very nice gift card If you do insist on placing the order there will be limitations to what is available in stock and ready to ship

We reduced our prices on all our boards instead as this seemed a much fairer and honest way to do business. This way, when you buy a board from us, you needn’t worry you’ve missed a special deal if only you had surfed the web for another hour or two! There is no place to enter a code on the website, and please consider all codes found on the web to be fake.,  We do offer Corpratebulk orders and multiple volume discounts Click for more discount info

We keep our credit and debit payment system very simple. We never see entire card numbers or security codes. All that data is handled by an encrypted PCI compliant processor.nnWe maintain current PCI compliance for our industry type and systems.

Our website is hosted on a third-party secure server using industry-standard encryption technology, similar to that used by financial institutions.We receive summary information about credit and debit transactions – card type, name, exp. date and the last 4 digits of the card number but never the entire card number or security code.

Yes, you will be charged sales tax based on the state which you are shipping to. Two things you can’t avoid: death and taxes. We can’t avoid ‘em either.

On the screen you would have noticed a thank you and you will also receive an email with your order number and estimated delievery.

We recommend using a credit or debit card, or Paypal The payment is immediate and places your board on our production list as soon as you approve the design . Checks and Money Orders are fine, but boards are not added to the production list until they have arrived and cleared.

When we first started, we primarily used reclaimed wood from around Dayton, Me. We would source it from old homes, reuse establishments, and even pallets. As we grew our operations and scaled, we shifted towards dimensional lumber due to its consistency at scale. We will in the future (if not already live) will have a full reclaimed section of the website where we use fully reclaimed materials to build our products. We believe now more than ever our natural resources are being depleited at a staggering rate and our granfchidren will be left with nothing so we are doing our part even though its small, we feel good about our efforts.

They can depending on what part of the country you live in we all have Mother Nature to contrnd with. Up here in New England we have the winters, in the south you have the sun. We dont believe that they should be left out all the time and any company that says that is just hoping you will call to place another order in 5 years. The 1 year limited warranty is void if the flag is placed outside. There is no finish that will last more than 3-5 years outside and we build our flags o last way longer than that.

We use pine for a huge majority of our products.

When we first started, we primarily used reclaimed wood from around Dayton, Me. We would source it from old homes, reuse establishments, and even pallets. As we grew our operations and scaled, we shifted towards dimensional lumber due to its consistency at scale. We will in the future (if not already live) will have a full reclaimed section of the website where we use fully reclaimed materials to build our products. We believe now more than ever our natural resources are being depleited at a staggering rate and our granfchidren will be left with nothing so we are doing our part even though its small, we feel good about our efforts.

We aim for a 2-5 week complete turnaround. As we grow our team of skilled woodworkers we try to speed up this process. Depending on your order time, you may receive it sooner (refer to batch process above). If there is any reason it will be later than that, we will send you an email with an update.

Yes, you can. If you want any engravings, emblems, or any other personalized carvings, just shoot us an email at Ifo@heirloomgraphics.com or fill out our Custom Order Tab at the top of this page.

Yes, all of our flags are made to order to ensure each and every flag we send out is not only unique and 1 of a kind, but matches our high quality standards. Flags are done in large batches and are fulfilled weekly, sometimes multiple times a week. Each flag takes about 4/5 days from start to finish between carving, charring, and curing. We do flags in batches to 1. keep consistency in quality and 2. To keep our orders going out in a timely manner

When you placed your order you recieved a Thank You email, the email had an estimated delievery date and we will notify you if we are falling behind.
When we ship your board you will receive an email with your tracking number.

Copy and paste your tracking number into Google or another search engine to find the tracking information if the link in the email doesn't work for you.

USPS Priority Mail offers a 2-4 day delivery across most of the US, but sometimes it can take a little longer.

We find that shipments to Canada usually take around two to three weeks.ara

UPS Ground Shipping in the USA is free, for most of our PRODUCTS. Coffee tables and Resin tables are definitely not free. You can speed up the shipping if you want your item faster, you only pay the difference. Orders shipping to Canada will have shipping charges added at Checkout. At this time we only officially ship to Canada but if you send us a message we can see if the shipping rates might work for both of us