We would recommend an occasional polish with a soft cloth using Pledge or something similar.

Protected from the elements, your board should last for many, many years.

We do see the appearance of “character” as a positive for the board. Small dings, dents, and scratches add to the sense of history of a well-used and cherished board.

We would recommend an occasional polish with a soft cloth using Pledge or something similar.

When your order is placed, you should receive two emails, one of which is your invoice with your order number.

You will also be taken to a “Thank You” page on the website which shows your order details.

If this doesn’t happen, please contact us at admin@heirloomgraphics.com

Protected from the elements, your board should last for many, many years.

We do see the appearance of “character” as a positive for the board. Small dings, dents, and scratches add to the sense of history of a well-used and cherished board.

Olive wood items are valuable assets that deserve safeguarding. If not properly cared for, the wood can dry out, lose its luster, and eventually develop cracks. That’s why it is crucial for you to invest time in understanding the proper methods of treating your olive wood utensils, bowls, cutting boards, and other products. By doing so, you can ensure their longevity and maintain their pristine condition.

Olive wood has a tendency to dry slowly, which can lead to warping, checking, splitting, and honeycombing if one attempts to expedite the process. However, experienced turners often leverage the advantages of working with wet wood, as it is easier to manipulate on a lathe compared to when it is fully dried.

By consistently using mineral oil, particularly in the initial weeks, you can effectively hydrate and safeguard your bowl, board, or utensil. Make sure to hand wash it using a gentle detergent and warm water. Avoid allowing standing water to come into contact with the wood, as this can weaken the fibers and potentially cause them to split or crack.

Are you aware of whether olive wood has waterproof properties? Olive wood possesses natural oils that contribute to its water-resistant nature. Additionally, store-bought olive wood products are often coated with finishing oils and waxes, further enhancing their water-resistance.

Many individuals who are new to olive wood often purchase it for its attractive combination of caramel tones and dark brown grain. However, olive wood is more than just its appearance. It is a remarkably dense hardwood that offers several benefits. Due to its density, olive wood is less prone to stains, odors, and bacterial growth. As a result, it is an excellent choice for items such as cutting boards, dishes, and various utensils commonly used in food preparation. Whether you are looking for a durable cutting surface or aesthetically pleasing kitchenware, olive wood provides both functionality and visual appeal.

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If you will be purchasing more than $10,000 worth of products from Fine Art America and need to make special payment arrangements, please contact us using the following form:

We are happy to work on the design for you, create free mockups, and do other such work before you commit to the purchase.

We do not, however, place your board on our production list until it is paid for in full.

If you are pressed for time, we would recommend paying for your board as soon as possible to reserve your place on the production list

e keep our credit and debit payment system very simple.  We never see entire card numbers or security codes.  All that data is handled by an encrypted PCI-compliant processor.

We maintain current PCI compliance for our industry type and systems.

Our website is hosted on a third-party secure server using industry-standard encryption technology, similar to that used by financial institutions.

We receive summary information about credit and debit transactions – card type, name, exp. date and the last 4 digits of the card number but never the entire card number or security code.

When your order is placed, you should receive two emails, one of which is your invoice with your order number.

You will also be taken to a “Thank You” page on the website which shows your order details.

If this doesn’t happen, please contact us at admin@heirloomgraphics.com

We cannot run orders with credit or debit cards by phone, mail, or email.

We maintain PCI compliance and we are not authorized to do so.  If we start doing this, we will become liable for ALL losses should your card ever become compromised!   We can’t afford to take that risk so we accept these payments through our website only.

This happens occasionally and we can’t always tell why.

Please check you have the billing address correct as registered with your card issuer.  If that doesn’t work, please consider using the PayPal option – you don’t need an account with them, just the card.  They seem to use a different verification method and sometimes that does a better job.

When you receive a thank-you email with your 5-digit order number, then you have succeeded!

We recommend using a credit or debit card, or Paypal.

The payment is immediate and will place your board on our production list as soon as you approve the design.

Checks and Money Orders are fine, but boards are not added to production list until they have arrived and cleared.

We stopped all promos, codes, vouchers, discounts, and such at the end of May 2012.

We reduced our prices on all our boards instead as this seemed a much fairer and honest way to do business.

This way, when you buy a board from us, you needn’t worry you’ve missed a special deal if only you had surfed the web for another hour or two!

There is no place to enter a code on the website, and please consider all codes found on the web to be fake.

Please contact us within 14 days of delivery.  We will replace boards broken in transit.

You, the customer, are responsible for lost and stolen boards.  If you request, we can attempt to claim the loss from USPS and pass any funds recovered to you.  If you purchased by Credit Card or Paypal you may have coverage for the loss through them

Usually, we wrap the boards in white paper and add bubble wrap.

Smaller boards are packed in USPS padded envelopes, some in USPS legal envelopes, and the rest in boxes.

Most boxes are USPS-provided Priority Mail boxes and some we make ourselves from heavy-duty corrugated cardboard.

We use the USPS database to create our packing labels and it will only allow us to ship to USPS-deliverable addresses.

If you have a PO Box for USPS mail, please enter that as your shipping address.

If the address you provide is not in the USPS database as a deliverable, we will try to contact you for an alternative address, but this may delay your shipping.

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You are responsible for all additional charges added by the destination country or countries during transit.

Please check with your respective Customs service before ordering.

We ship all goods as “merchandise” and will not describe the contents as a “gift” as this constitutes mail fraud.

When we ship your board you will receive an email with your tracking number.

Copy and paste your tracking number into Google or another search engine to find the tracking information if the link in the email doesn’t work for you.

USPS Priority Mail offers a 2-4 day delivery across most of the US, but sometimes it can take a little longer.

We find that shipments to Canada usually take around two to three weeks.

Most boards are made to order and ship around six weeks from design approval.

Each made-to-order product page offers the opportunity to have your board made sooner if you wish, as quickly as a week!

Once shipped, we have no control over how long the USPS service takes to deliver your board to you.

Shipping in the US is always free except for cribbage coffee tables!

Orders shipping to Canada will have shipping charges added at Checkout.

We will ship to most countries around the world too, given suitable notice, once we have agreed on shipping costs.

We exclusively use USPS except where a customer has arranged and pre-paid pickup by UPS or FedEx.

We use Priority Mail except for peg or printed template orders.

We do reserve the right to alter our shipping service at any time