You will receive an email from us confirming your order; this is sent to you upon checkout. You’ll also receive an email once your order has shipped. By creating an account, you can check the status of your order at any time. You can also check your order history on the Order History page under My Account.

You are responsible for all additional charges added by the destination country or countries during transit. Please check with your respective Customs service before ordering. Customers from Canada can find more information by clicking here. We ship all goods as “merchandise” and will not describe the contents as a “gift” as this constitutes mail fraud.

o problem, you can submit your tax-exempt info by setting up an online account with us and adding that information. Once in your account, go to Account Settings and scroll down to Tax Exempt Status and click on “Request Tax Exemption”; you’ll then be asked to upload your tax exemption file and indicate your state. Or, if you prefer, just give us a call at 1-207-602-8870 and our Customer Experience team will be happy to help you get your account switched over to tax-exempt status.

Don’t you hate it when you lose an important bit of paperwork? No worries – just log in to your account and you can see your order history. You can also give us a call at 1-207-602-8870, or shoot us an email and we’ll send you a new copy right away.

We do offer Expedited RUSH ORDERS but it does come with limitations and a fee of $35.00.  Our production schedule is planned weeks in advance so the fee is barely covering the extra hours Grumpy Guy has to stay so you can get your item on time. What we recommend and we know it’s not as personal but with all the extra fees and shipping you could give them a very nice gift card If you do insist on placing the order there will be limitations to what is available in stock and ready to ship

You can get started by visiting our site’s online design tool . Once there, you can choose your sign type, customize your sign, and add it to your shopping cart. Then, you can immediately purchase through our easy-to-use self-checkout system. Don’t see the sign type or design template you’re looking for? Or maybe you just aren’t the “creative type?” No problem – contact us anytime and we will help you get the sign you need.

At this time, we accept Visa, Mastercard, Paypal, Google Pay, Affirm credit cards through our online checkout. We also accept payments via PayPal as well as personal checks. Sorry, no Bitcoin or other virtual currency at this time.

Due to our next-day production, it’s often impossible for changes to be made unless you immediately contact us after placing the order. If a change is necessary, contact us right away at 1-207-602-8870 we’ll help you make those changes as long as your call is placed within minutes of ordering. We cannot guarantee that changes can be made to any orders that have already been placed.

We reduced our prices on all our boards instead as this seemed a much fairer and honest way to do business. This way, when you buy a board from us, you needn’t worry you’ve missed a special deal if only you had surfed the web for another hour or two! There is no place to enter a code on the website, and please consider all codes found on the web to be fake.,  We do offer Corpratebulk orders and multiple volume discounts Click for more discount info

We keep our credit and debit payment system very simple. We never see entire card numbers or security codes. All that data is handled by an encrypted PCI compliant processor.nnWe maintain current PCI compliance for our industry type and systems.

Our website is hosted on a third-party secure server using industry-standard encryption technology, similar to that used by financial institutions.We receive summary information about credit and debit transactions – card type, name, exp. date and the last 4 digits of the card number but never the entire card number or security code.

Cancelling your order must be done within minutes of placing the order. Because we ship orders next day, all orders immediately go into our production process. Please contact us immediately after the order is placed if you wish to cancel your order. We cannot guarantee that your order can be cancelled. If you have an account with us, you can check the status of your order (“my account” > “my orders”) to see if you can cancel a particular order.

Yes, you will be charged sales tax based on the state which you are shipping to. Two things you can’t avoid: death and taxes. We can’t avoid ‘em either.

On the screen you would have noticed a thank you and you will also receive an email with your order number and estimated delievery.

We recommend using a credit or debit card, or Paypal The payment is immediate and places your board on our production list as soon as you approve the design . Checks and Money Orders are fine, but boards are not added to the production list until they have arrived and cleared.

Q9: Will the wood remain flat in my climate?nnWood will do what wood will do! We drum-sand each board completely flat before we drill and engrave it.nnHowever, when we add hundreds of holes, engraving, pockets, and finishing, sometimes the wood reacts, especially well-figured and wide (over 12 inches) boards.nnWood can do all kinds of things – warp, twist, cup, crook (wain), kink and even crack – as the internal tensions are released and the moisture content re-settles.nnSometimes this happens within hours and sometimes not for years. Changes in climate – humidity and temperature – can also instigate these changes.nnAgain, there is little we can do to correct this natural occurrence, except to offer extra felt pads that can be applied underneath to re-balance the board.nnOften we use a smaller pad or two under a larger one to add even more depth where needed.nnIf you have an issue with movement in your board, please contact us and we’ll arrange for a selection of felt pads to be sent out to you. nnIf we notice the beginnings of movement in your board before shipping, we’ll include extra pads for you with the board.nSometimes, giving the board a little time to acclimatize is all that is needed.n

Yes – we use mainly black walnut which is usually very dark although we do sometimes find lighter planks. Engraving is usually filled with black paint to help visibility but the dark wood keeps the contrast low. n

Cherry is very popular and a good compromise color-wise between the darker mahogany and lighter maple.n

Maple is even harder than mahogany and has a light, creamy color. It engraves very well and dark engraving is very easy to see with great contrast. Maple is recommended for those with vision issues as the dark holes show up very well.n

Mahogany is fairly hard and has a nice warm, reddish wood tone. It shows engraving and images very well and is often available in wide planks making it suitable for larger boards. We use many types of mahogany, that vary quite considerably in tone

Mahogany is far the most popular, with cherry second, then pine, walnut, and maple pretty close and oak a distant sixth.

All of our banners are printed in full color with UV ink. If you only need one color, that’s great too. Printing in full or one color does not affect the cost of your banner. Additionally, the amount and design of text or images does not affect the price of your custom made banner. If you need help with your design, we offer free design services.

Custom orders usually take 7-10 business days to make and ship.

When we first started, we primarily used reclaimed wood from around Dayton, Me. We would source it from old homes, reuse establishments, and even pallets. As we grew our operations and scaled, we shifted towards dimensional lumber due to its consistency at scale. We will in the future (if not already live) will have a full reclaimed section of the website where we use fully reclaimed materials to build our products. We believe now more than ever our natural resources are being depleited at a staggering rate and our granfchidren will be left with nothing so we are doing our part even though its small, we feel good about our efforts.

Yes, we guarantee that you’ll get the best deal possible by choosing us. If you find a lower price on an identical product and production timeline we offer, just contact us with the lower price before you purchase and we’ll match that price. It’s that simple! (Please note that the product must be the same size, be made from the same material, and use the same options.)

Sometimes you only need one sign, and sometimes you need more. Either way, Signs.com has you covered. We never enforce any minimum orders, and customers receive price breaks when ordering higher quantities (note that quantity discounts only apply to orders of the exact same size, material, options, and design). We also offer military discounts – please contact customer service for more information. In addition, by signing up for our email or text lists, you gain access to our sales and promotions; we periodically send out discounts up to 20% for our subscribers.

If you dream it, we can make it email us on support@heirloomgraphics.com or send as a message on our live-chat with what you have in mind, a sketch, sizing, colors, etc and we’ll help bring it to life.

Yes – simply enter that name in the billing address information, and make sure all that information matches

Absolutely. We’re very serious about protecting your private information. Signs.com is enrolled in Trustwave’s Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations, as well as secured by a GoDaddy Web Server Certificate.

When we first started, we primarily used reclaimed wood from around Dayton, Me. We would source it from old homes, reuse establishments, and even pallets. As we grew our operations and scaled, we shifted towards dimensional lumber due to its consistency at scale. We will in the future (if not already live) will have a full reclaimed section of the website where we use fully reclaimed materials to build our products. We believe now more than ever our natural resources are being depleited at a staggering rate and our granfchidren will be left with nothing so we are doing our part even though its small, we feel good about our efforts.

Please contact us within 7 days of delivery. We will replace boards broken in transit.

Usually, we wrap the boards in white paper and add bubble wrap.nnSmaller boards are packed in USPS padded envelopes, some in USPS legal envelopes, and the rest in boxes.nnMost boxes are USPS provided Priority Mail boxes, and some we make ourselves from heavy-duty corrugated cardboard.

When you placed your order you recieved a Thank You email, the email had an estimated delievery date and we will notify you if we are falling behind.
When we ship your board you will receive an email with your tracking number.

Copy and paste your tracking number into Google or another search engine to find the tracking information if the link in the email doesn't work for you.

USPS Priority Mail offers a 2-4 day delivery across most of the US, but sometimes it can take a little longer.

We find that shipments to Canada usually take around two to three weeks.ara

UPS Ground Shipping in the USA is free, for most of our PRODUCTS. Coffee tables and Resin tables are definitely not free. You can speed up the shipping if you want your item faster, you only pay the difference. Orders shipping to Canada will have shipping charges added at Checkout. At this time we only officially ship to Canada but if you send us a message we can see if the shipping rates might work for both of us